Concur Essential Care
Get help from our global team of experts when you purchase add-on support for your SAP Concur solutions.
Optimize configurations and maximize your investment
Optimize configurations and maximize your investment
Optimizing configurations is a great way to ensure you get the most from SAP Concur solutions. By adding Concur Essential Care, your business gets access to one or more consultants who can help you navigate challenges and meet changing business needs.
- Get guidance on best practices and system updates
- Leverage insights on monthly releases and new features
- Purchase a service that evolves with your business
Where to turn if you don’t have Concur Essential Care
Where to turn if you don’t have Concur Essential Care
If your company didn’t purchase Concur Essential Care, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Here’s what Concur Essential Care can do for your business
Get access to expertise
Support your organization’s needs with one or more consultants who are familiar with your business and make system changes on your behalf.
Offer configuration advice
Optimize compliance, establish user permissions, and define rule settings to help identify policy violations through best-practice configuration recommendations.
Guide continuous improvement
Take advantage of new features and system enhancements, provide relevant insight into monthly releases, and help accelerate adoption of new features.
SAP Concur support product suite
Learn about other SAP Concur support products and find the right one for your business.
User Support Desk
24/7 support from SAP Concur experts
Solutions for your specific system configurations
Support in multiple languages
Custom reporting and updates on KPIs
Service Assistant (SMB only)
Product help from coaches
Assistance with configuration requests
Recommendations on feature adoption
Group release notes call
Concur Advanced Care
Designated senior consultant
Regularly scheduled calls
Annual remote interactive site workshop
Success plan, scorecard, KPI monitoring, issue log
Monthly release notes consultation
Concur Select Care
Designated select care manager
Enhanced contractual SLAs
24/7 crisis support
Annual onsite interactive site workshop
Job monitoring
Product roadmap review
Monthly release notes consultation
Success plan, scorecard, KPI monitoring, issue log
Contact us to learn more about SAP Concur solutions
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