From Policy to Practice: How Bridgewater State University Built Equity into Travel Management

What does it take to revolutionize travel and expense management at a university serving thousands of faculty and staff? For Bridgewater State University, it meant embracing bold changes: issuing ProCards to all employees, embedding compliance into their systems, and prioritizing equity and ease of use. This innovative approach not only simplified processes but also ensured that every employee, regardless of financial means, could travel without hardship.

In this episode of the SAP Concur Conversations podcast, Jeanne Dion speaks with Tara Thompson, Assistant Director of Travel and Expense, to explore how Bridgewater State’s revamped approach to travel and expense management redefined compliance, equity, and the employee experience. By tying every booking to duty-of-care data and automating expense reporting with e-receipts, the university created a system that works for both the institution and its people. From reclaiming expenses during crises to boosting employee satisfaction, this transformation offers valuable lessons for organizations of all sizes.