Human-Centered Technology Wins: How Prioritizing Employee Satisfaction Helped A Company Scale Global Compliance and Thrive Amidst the Global Pandemic

Transformation of a Travel and Expense program served as a starting point for simplification in other areas of the organization, for medical device company, Smith and Nephew. Listen in to the empowering and candid conversation between the VP of Customer Improvement for SAP Concur, and the Travel and Expense Lead for Smith and Nephew as they talk through the key elements to a successful transformation and globalization across more than 40 countries. Smith and Nephew’s choice to prioritize employee satisfaction allowed them to keep humans central to the implementation of Artificial Intelligence-aided technology, which has allowed their operations and employees to thrive amidst the global pandemic and beyond.