Case Study: Lindt & Sprüngli Finds a Simple Solution for Complex System Structure

Lindt & Sprüngli spoil their customers with some of the best chocolate in the world. But they also want to look after their employees. Which is why they not only receive free packages of chocolate; they also have access to health courses, an excellent canteen, financial benefits, flexible working time and much more. One distinctive feature is that Lindt & Sprüngli pays its employees expenses for business trips in excess of the tax-exempt amounts. But this gesture makes settlements more complex due to the separate reporting of the tax- exempt portions and the portions liable for tax. HR ensures that the expenses liable for tax flow directly into the next payroll run correctly.

For the employees on a business trip to receive their full expenses quickly and correctly, Lindt & Sprüngli decided against implementing SAP Concur Expense in the standard system and opted to create a direct interface to HR instead. The company received support with the configuration from the implementation specialists at SAP partner Nagarro ES. With their help, the project was completed in eighteen months.

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"The work required has also been reduced in the HR area: SAP Concur uses the absences to automatically calculate the expenses to be reimbursed, which flow into payroll directly and are processed. We are able to process settlements much more quickly than before."

-Nicole Frantzen, Employee in the finance department, Chocoladefabriken Lindt & Sprüngli GmbH