Concur Select Care
Get ongoing, personalized support and make the most of your SAP Concur solutions.
The enhanced support you need to maximize your SAP Concur solutions
The enhanced support you need to maximize your SAP Concur solutions
Concur Select Care gives large, global organizations an elite level of customer support, engagement, collaboration, and personalization. With Concur Select Care, customers get:
- Support from a designated Concur Select Care Manager
- High-priority handling with enhanced SLAs
- Guidance in using SAP Concur solutions to achieve business objectives
Concur Select Care features
Enhance collaboration for business planning
Plan smarter with specialized engagement consulting, managed guidance, and a customized support plan.
Achieve your business objectives and outcomes
Get guidance from subject matter experts, ongoing consulting and configuration, and training for new administrators.
Unlock greater value with innovation
Discuss your configuration during interactive site workshops and review upcoming release notes tailored to your organization.
Get mission-critical support
Mitigate risk and optimize operations with enhanced SLAs, SAFE-Start Inspection, and issues and trend analysis.
Where to turn if you don’t have Concur Select Care
Where to turn if you don’t have Concur Select Care
If your company didn’t purchase Concur Select Care, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
SAP Concur support product suite
User Support Desk
24/7 support from SAP Concur experts
Solutions for your specific system configurations
Support in multiple languages
Custom reporting and updates on KPIs
Service Assistant (SMB only)
Product help from coaches
Assistance with configuration requests
Recommendations on feature adoption
Group release notes call
Concur Essential Care
Access to one or more consultants
Assistance with configuration requests
Recommendations on feature adoption
Group release notes call
Concur Advanced Care
Designated senior consultant
Regularly scheduled calls
Annual remote interactive site workshop
Success plan, scorecard, KPI monitoring, issue log
Monthly release notes consultation
Contact us to learn more about SAP Concur solutions
To hear from an SAP Concur representative, please complete the form or call us at +1 (888) 883-8411.
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