Costa Brava
costabrava.com.br | São Paulo Brazil
Costa Brava, one of the largest travel management companies in Brazil, headquartered in Campinas (Sao Paulo), around 120 employees, working for more than 30 years in the business travel market. It is our goal to design and deliver exceptional travel programs for local or multinational companies, also through our worldwide network (Radius Travel) of 131 global best-in-market agencies and around 37,000 professionals. A PCI compliant TMC, with deep investments in technology tools and systems always focused in provide the best customer experience for our clients. We were the first Travel Management Company to implement Net Promoter Score at the Brazilian Market, a loyalty metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues. Recently implemented Zendesk, an omnichannel customer support platform that lets us track all customer interactions, set better SLA´s (Service Level Agreements) for any support requests, answer questions quickly, and monitor customer service agent’s effectiveness. Also, glad to be one of the sponsors of the Brazilian delegation of Travel Managers to the SAP Concur Fusion event, promoted by SAP Concur in San Diego (USA) in March of 2019 with Academia de Viagens. We appreciate to have a very close relationship with SAP Concur, that allows us to simplify and improve the experiences for business travelers, travel managers and finance leaders around the world.