Uber
Thoughtful automation of Uber's expense processes
With the company’s rapid growth, Uber’s expense organization saw an opportunity to streamline and automate its work to better deliver for employees without expanding headcount.
Using Concur APIs, Uber for Business functionality, and home-grown automation solutions, the team reduced several expense bottlenecks. The company created a chatbot to help employees finalize expenses by attaching receipts and also deployed help desk automation that allows employees to quickly resolve support tickets.
Through thoughtful automation Uber has been able to save more than 5000 employee hours, automate the resolution of more than 70% of expense-related help desk tickets and drive corporate card adoption rates above 90%.
Using Concur APIs, Uber for Business functionality, and home-grown automation solutions, the team reduced several expense bottlenecks. The company created a chatbot to help employees finalize expenses by attaching receipts and also deployed help desk automation that allows employees to quickly resolve support tickets.
Through thoughtful automation Uber has been able to save more than 5000 employee hours, automate the resolution of more than 70% of expense-related help desk tickets and drive corporate card adoption rates above 90%.
Automation is driving process efficiencies, helping us save time and helping our travelers in terms of focusing on doing their job and not expenses.
-Physititia Grant - Global Head of Travel & Expense
Other case studies
Industry
Technology
Employees
26,000
Location
San Francisco, CA
Deployed
Concur Expense
Concur Select Care
Intelligent Audit
ExpenseIt