Experience Management Gives Your Company a Competitive Edge

Do you have a go-to coffee shop? If so, chances are you go there for more than just your favorite flavor of beverage. It’s about all the important touchpoints and moments that matter to you. The baristas are friendly and call you by name. They always get your drink order right and done quickly, you can count on a consistent taste, and you leave feeling valued as a customer.

It’s not just about the coffee – it’s about your experience with their company. In today’s ultra-competitive environment, it’s not enough to have a great product. Experience management is what sets companies apart and continues to drive customer loyalty and revenue growth.

SAP Concur solutions are designed with our customers in mind. When you are successful, we are successful.

To help you be best-run and to reach your full potential, we strive to be a trusted partner to you, creating an experience that adds value for your business throughout your Intelligent Spend Management journey. That’s why we pay close attention to your experience when using our solutions, and we’re constantly listening to your feedback and making improvements based on what you tell us matters most.

To learn about some of the actions we are taking based on your feedback, check out SAP Concur’s 2019 Annual Customer Experience Report.

Leveraging experience management and turning insights into action gives your company the ability to respond to evolving customer needs and provides the competitive edge you need to win in the marketplace. And we want to be a trusted partner with you on that journey.

Warm regards,

Susan Berg

Vice President, Customer Experience Transformation