CIO Leader of Travel and Mobility at IBM Shares Top Book Inspiration for 2021

Our 2021 top book and podcast recommendations from thought leaders across the travel and expense (T&E) industry is now available! Jim Kile, CIO Leader of Travel and Mobility from IBM, shares why he recommended First, Break All The Rules: What the World’s Greatest Managers Do Differently by Marcus Buckingham and Curt Coffman:

Q: Why did you select this book as your recommendation for 2021? 

A: First, Break All the Rules is unique in that it uses a data-driven approach to challenge conventional (at the time) management wisdom. In part, it drew me in because their conclusions, if taken, could have a tremendous impact on an employee's satisfaction with their work and overall engagement. It is difficult for me to understand why someone that does their job exceptionally well, is happy, and seemingly self-fulfilled can be forced (from outside or within) to take a job supervising their former peers to show career progression. Such a change essentially removes the person from that source of happiness and engagement, assuming they did not desire to become a supervisor in the first place. While moving up the corporate ladder is right for some, it’s not suitable for everyone. As managers, we have to keep that in mind and temper the desire for titles and positions that create a career progression facade while reducing engagement and happiness.

Q: How can the advice from the book help others in the business environment and T&E industry? 

A: Travel and spend managers are no different from people managers – they are trying to get the best out of their people to make an employee's trip or expense report submission a "friction-free" experience. Many things can go wrong on a business trip, and, if we are honest, few enjoy submitting expense reports. The overall philosophy of ensuring that our teams feel engaged and responsible for providing an excellent experience for employees (travel, expense, technology, etc.) will pay dividends to all involved. Understanding what motivates your team and how to break the Golden Rule appropriately helps you – and them – accomplish that goal.

Want to see the next 12, as well as the top podcasts recommended? Get the full list.