Canceled or Delayed Flight? TripIt Can Help with Compensation

We know many travelers have waited patiently to get back to exploring the world. We also know that traveling during the past several months—whether you were impacted by flight disruptions, lost luggage, or the rising cost of travel—has required patience, as well. 

At TripIt, we’re always looking to improve your travel experience, and we want to help you when things don’t go according to plan. That’s why we partner with AirHelp, a company that specializes in helping air passengers claim compensation for eligible delayed, canceled, and overbooked flights to/from/within the European Union (EU) and Brazil. 

Haven’t heard of AirHelp, or need a refresher on how it works in TripIt? We’ve got you covered with all the details, below. 

How does AirHelp work?

It’s really simple: If you experience a flight disruption that may be eligible for compensation in the EU or Brazil, TripIt will automatically email you and help you file a claim through AirHelp. 

Once your claim is filed, AirHelp does the rest of the hard work for you— including the paperwork and communication with the airlines—to help you claim compensation for your inconvenience.

All this is possible because of air passenger rights regulations in certain regions that protect passengers against lengthy delays and other travel disruptions. 

More good news: You can also connect your TripIt and AirHelp accounts to see if you’re eligible for compensation for any EU or Brazil flight disruptions you’ve experienced in the past three years. To connect your TripIt and AirHelp accounts visit AirHelp  and sign in with your TripIt credentials. 

What flights are eligible for compensation? 

Compensation eligibility varies by country: 

• Click here for eligibility on flight disruptions to/from/within the EU. 
• Click here for eligibility on flight disruptions to/from/within Brazil.

As a reminder, you will not be eligible to receive compensation when a flight disruption is out of the airline’s control (and thus, does not qualify for compensation), such as with weather complications.  

Does it cost anything to use AirHelp? 

In short, no. AirHelp will only deduct a service fee from your total compensation amount if your claim is successful. If AirHelp is unable to assist you in receiving compensation, you aren’t charged anything. 

With more than 16 million travelers helped, AirHelp has the resources and expertise to handle the complex claim process. For more information, visit AirHelp or TripIt’s Help Center.  

Not sure if your company provides access to TripIt Pro with your current SAP Concur solution? Here's how you can find out and activate it.