Banks Need to Keep Pace with Customers’ Accelerating Demands. Consider These Three Things

The current economic environment has magnified the need for companies to embrace digital transformation. Companies are demanding more of their bank partners, expecting consumer-like user experiences in the business or commercial products they consume. The relationship between a corporate client and their bank is critical. That is true in good times – when revenues are up, cash flows are positive, and investments are being made for future growth. It’s even more important in hard times. In fact, according to IDC, the COVID-19 pandemic has underscored the importance of digital transformation when it comes to staying agile, accelerating areas across the business such as: operations, digital infrastructure and connectedness.

How banks can keep pace with their customers’ accelerating demands 

It is challenging for banks to keep up with accelerating demands, and to provide solutions that can be easily adopted by their customer base – which can range in size and complexity, from large corporate enterprises to small businesses. With SAP Concur solutions, banks can enhance their client relationships by offering one of the best spend management solutions, and through collaboration and co-innovation, to provide differentiated services. 

Corporate clients can find value through our intelligent spend management platform, and by leveraging our spend management suite for pre-authorization, reporting, reconciliation, and reimbursement of corporate card spend. All of this enables your clients to maximize spend through their corporate card program, which in turn enhances the value of the program, and the relationship between the corporate client and their issuing bank.

For more than 46,000 customers globally, SAP Concur solutions have become essential to adopting and realizing the full value of the commercial card and other payment services their banking partners provide.

With SAP Concur solutions, banks can provide easily adoptable customer solutions. Here are three things to consider:

1. A collaborative, innovative technology partner: We welcome co-innovation projects with banking partners to prevent fraud, improve visibility into employee spend, and deliver an excellent end-to-end customer experience.
2. One easy, scalable platform: SAP Concur solutions are uniquely suited to help banks meet the demands of their clients, since we provide a single spend management platform that scales to the needs of clients large and small.
3. Extend your reach: With SAP Concur solutions, banks can improve their share of wallet, increase credit utilization, decrease customer churn and boost customer satisfaction.

We are proud to foster an expanding ecosystem of partners that create innovation and choice. Your customers are demanding a leading solution. It is your time to deliver them. 

To learn more and inquire about how to join our partner ecosystem, visit our Financial Services Partnership Program overview.